News

After a serious fire in a health and fitness club, we advised the Insured and broker on how to formulate, present and negotiate the claims with their Insurers' loss adjusters. The broker wrote to say

"This claim is now nearing a conclusion. The settlement of the Material Damage and Business Interruption is well over £1 million. I am writing to thank you for your efforts in the successful negotiation of this claim and your participation at such an early stage was key to the success of the claim."

"It is rare in the insurance industry these days to work with true professionals, but in this instance I was very pleased to be part of your team! I am sure that my clients are equally as grateful."

In another instance, an Insurer had flatly refused a very serious claim for a High Net Worth Client. At the broker's request, we looked into the claim and damage in detail and explained to the Insurers' adjusters the true extent of cover given by the policy. The Insurers nevertheless continued to resist the claim very firmly.

We then brought forward still more arguments, based on case law, the rules of contract, the principles of insurance, market practice and the Ombudsman's views. The broker kept up a dialogue with the Insurers, whose case weakened and collapsed. They agreed to pay. The broker commented to us

"God, you're good!!! Awesome & thanks"

A Ford dealer in Bristol was delighted with the service received from The Claims Consultancy following a major fire at their local premises.

Despite the severity of the fire, which resulted in losses for material damage and business interruption in excess of £400,000, settlement of the claim was achieved within nine weeks of instruction.

The early settlement was achieved due to an integrated team approach by the brokers, John Eke and Partners, the adjusters, and the newly formed Claims Consultancy Co. Ltd who had been retained by the Insured to advise them following the loss.

Their final comment was:

"As you know, I found the whole process of dealing with the insurance company most frustrating, but without your help and that of our brokers I dread to think what progress we would have made by now and what settlement would have finally been achieved and, more importantly, when. Thank you once again."

Cars written off in the fire.

Following the repudiation of a £100,000 claim, the Brokers, Torribles of Bristol, referred the case to us. Insurers reversed their decision and Torribles Special Risks Manager said "We have no doubt that The Claims Consultancy Company was instrumental in getting a particularly tricky claim settled and we would not hesitate to recommend them".

The Claims Consultancy has acted on behalf of householders who felt that their Insurers were not attending to their fire claim correctly.

Inspecting the damage caused by the fire.

The householders wrote to us to thank us for our work:

"We would like to thank you both very much for all the effort and help you both invested in this insurance claim process on our behalf. You could say 'The Claims Consultancy does what it says on the tin!!' "